SERVICE DELIVERY POLICY

How Our Services Are Delivered
The Apex Coaching Academy provides 100% virtual coaching services that include:

• Online Nutrition Coaching Services
• Online Exercise Coaching Services
• Weekly Check-Ins delivered contingent upon client adherence
• Ad-Hoc phone call / Zoom call at the discretion of the Coach
• Private Message Support Monday - Friday (+ weekends at the Coach's discretion)

Program Access Timeline

• Upon successful payment, clients will receive access to their coaching program materials within 24-48 hours.
• Specific onboarding instructions will be sent to your provided email address.
• Services commence on the agreed start date in your coaching agreement.
• Standard coaching programs are for a 12-week fixed term.

Access Methods & Requirements

• Clients will need access to a computer, tablet, or smartphone with internet connection.
• Communication will be primarily through our coaching app interface.
• Clients may need to download specific applications as instructed by their coach.
• Technical support is available by contacting your coach directly.

Service Availability

• Your Coach is available to provide Coaching Services during the hours of 9AM to 5PM in the Coach's local timezone, Monday through Friday.
• Any support provided outside of this time frame will be at the discretion of the Coach.
• The Coach will respond to clients within 1 business day, or 2 business days if documents are to be reviewed.
• Coaches may take holidays and vacations throughout the year and will notify clients within 7 days of these time periods.

Program Extensions & Renewals
Once a client has completed the minimum term (12 WEEKS), an automatic rollover to a no-lock-in month-to-month agreement will be implemented, or the client has the option to continue coaching for an additional 3 or 6 month fixed term at a discounted rate (offered at the discretion of the Coach).